After-sales service

Tailv Alcoa to provide users with comprehensive quality of the After-sales service, regardless of what the issue, will be the Company Customer Service Department with the help of detailed and thoughtful. Customer Service Department, will reflect the issues of classification, such as the Company can be dealt with, by the Company to address the problem of users, such as a transportation center and other departments of responsibility, and customer service staff will promptly contact the relevant departments as soon as possible, theIssue.
a purchase in the event of any problem, please E-mail or through the hotline service with the Customer Service Department to contact us with the Customer Service Department will contact you in the process of buying the various issues.
Second, such as failure to timely receipt of goods, customers can E-mail and services to the customer service hotline asked whether staff would be timely for, and the corresponding issues of customers to respond.
3, such as damaged goods that can not be used after the products, customers can refuse, Tailv Alcoa would immediately be replaced free of charge.
returned way
(1) products if the quality problems can be returned
(2) products through various methods to send text of Foshan City in North China Road 157, China: 528000
(3) to To the goods after the test, as long as the product packaging intact, the annex to complete, no designated products.
A replacement will follow if the original form once again sent out.
B if the returns, product costs through courier companies ﹑ post office or bank transfer remittances the way back.
4) product delivery problems, the delivery of products may be transported by freight company, may I direct the Secretary for products sent to the user specified locations, or by the Division I through the express way to reach customers products. Regardless of the manner in which delivery of a product, the user has the right to have received products, packaging integrity, all Annex complete. If you received the product packaging is incomplete, causing some damage to products, the impact on quality of products, users immediately and contact Customer Service Division I, we will, in accordance with the requirements of the products, such as replacement or return address.
We will target users of specific issues, dealt with separately. In Tailv Alcoa, in accordance with the law, as consumers will enjoy the rights are fully respected.